plusph11 Privacy Policy – How We Handle Your Personal Data

plusph11 is committed to handling personal data responsibly and transparently. This Privacy Policy describes the types of information we collect, the purposes for which it is used, the parties with whom it may be shared, and the measures taken to protect it. It also describes your rights as a data subject under Philippine law and how you can exercise those rights.

By registering an account or using any service provided through plusph11, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how plusph11 handles personal data, you should not create an account or use the platform.

This Policy should be read alongside the Terms and Conditions of plusph11, which govern your use of the platform more broadly. Together, these two documents form the complete agreement between you and plusph11 regarding your use of the service.

plusph11 operates the online gaming and sports betting platform available at https://plusph11.best. The platform is designed specifically for the Philippine market and serves Filipino players who are 21 years of age or older.

For the purposes of Philippine data privacy law — specifically Republic Act No. 10173, the Data Privacy Act of 2012 — plusph11 acts as the personal information controller for all data collected through the platform. This means plusph11 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair, and transparent.

You can contact plusph11 regarding any data privacy matter at the email address provided in Section 14 of this Policy.

plusph11 collects only the personal data that is necessary for the operation of the platform, compliance with legal obligations, and the delivery of a safe, fair gaming experience. The categories of data we collect include:

Identity and contact data:

• Full legal name as it appears on government-issued identification
• Date of birth
• Registered email address
• Mobile phone number
• Residential address
• Nationality

Identity verification data:

• Copies of government-issued identification documents (e.g. PhilSys ID, passport, driver's licence)
• Proof of address documents where required
• Selfie or biometric verification images where required by the verification process

Financial and transaction data:

• Payment method details (e.g. registered GCash or Maya mobile number, bank account name and number)
• Deposit and withdrawal history
• Transaction timestamps and amounts in Philippine Pesos

Gaming and activity data:

• Game history, bet records, and outcomes
• Session duration and login timestamps
• Bonus and promotion activity

Technical data:

• IP address at time of access
• Device type and operating system
• Browser type and version
• Cookies and similar tracking data (see Section 10)

Communications data:

• Records of support interactions via email or chat
• Complaint and dispute records

plusph11 collects personal data through the following means:

• Direct submission: Information you provide during account registration, identity verification, payment method setup, and support interactions.
• Platform activity: Data generated automatically as you use plusph11 — including game activity, session data, and transaction records.
• Technical collection: Device and browser information collected through standard web technologies including cookies, session tokens, and server logs.
• Third-party verification: Where identity or payment verification is conducted through a third-party service provider, that provider may share verification results with plusph11.

plusph11 does not purchase personal data lists from third parties or collect data about you from social media platforms without your explicit consent.

plusph11 uses personal data for specific, clearly defined purposes. We do not use data beyond what is necessary for those purposes. The main reasons we process your information are:

plusph11 does not use your personal data for unsolicited marketing without your explicit consent. If you have opted in to promotional communications, you can withdraw that consent at any time by updating your account notification preferences or contacting support.

Under the Philippine Data Privacy Act of 2012 (RA 10173), plusph11 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and plusph11, including account management, payment processing, and game operation.
• Legal obligation: Processing necessary to comply with anti-money laundering laws, know-your-customer (KYC) requirements, age verification obligations, and other applicable Philippine regulations.
• Legitimate interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests do not override your fundamental rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit consent. This consent may be withdrawn at any time.

plusph11 does not sell your personal data. We share data only where it is necessary to operate the platform lawfully and effectively. The categories of third parties with whom data may be shared include:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet partners, BDO, BPI, UnionBank, and Visa/Mastercard processing networks — to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers used to verify your age and identity during account setup.
• Fraud prevention and AML compliance services: Specialist providers that help plusph11 detect and prevent fraudulent activity and meet anti-money laundering obligations.
• Regulatory and law enforcement authorities: Philippine government agencies, regulators, and law enforcement where disclosure is required by applicable law or a court order.
• Technology infrastructure providers: Cloud hosting, database, and cybersecurity service providers who process data on behalf of plusph11 under strict data processing agreements.

All third parties with whom plusph11 shares personal data are required to handle that data in accordance with applicable Philippine privacy law and are bound by contractual data protection obligations. plusph11 does not share data with advertising networks or data brokers.

plusph11 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. The retention periods that apply to different categories of data are:

• Account and identity data: Retained for the duration of your account, and for at least five (5) years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping requirements.
• Support and communication records: Retained for a minimum of three (3) years from the date of the interaction or resolution of any dispute.
• Technical and log data: Typically retained for up to twelve (12) months unless a longer period is required for security investigation or legal compliance.
• Marketing consent records: Retained until you withdraw your consent plus an additional period as required for compliance purposes.

When data is no longer required for any lawful purpose, plusph11 will securely delete or anonymise it in accordance with industry-standard data disposal practices.

plusph11 takes the security of your personal and financial data seriously. We implement and maintain appropriate technical and organisational measures designed to protect data against unauthorised access, disclosure, alteration, or destruction.

Security measures applied at plusph11 include:

• Encryption of data in transit using TLS/HTTPS across all platform connections
• Encryption of sensitive data at rest in platform databases
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
• Regular security assessments and monitoring for anomalous access patterns
• Multi-factor authentication requirements for administrative systems
• Incident response procedures for detecting, reporting, and managing data security events

While plusph11 applies robust security measures, no online platform can guarantee absolute security against all possible threats. If a data security incident occurs that affects your personal data and meets the notification threshold under RA 10173, plusph11 will notify you and the National Privacy Commission in accordance with legal requirements.

plusph11 uses cookies and similar technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device by your browser when you visit the platform.

The types of cookies used by plusph11:

• Essential cookies: Required for the platform to function. These include session authentication cookies and security tokens. Without these, core functions such as login and game access would not work. Essential cookies cannot be disabled.
• Functional cookies: Store your preferences, such as language settings and display options, so you do not have to re-enter them on each visit.
• Analytics cookies: Collect anonymised data about how players use the plusph11 platform — which pages are most visited, how long sessions last, and where technical issues occur. This helps us improve the platform. Analytics cookies do not identify individual users.
• Security cookies: Help detect and prevent fraudulent activity, including account takeover attempts and bot access.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the plusph11 platform. plusph11 does not use third-party advertising cookies or share cookie data with advertising networks.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by plusph11. These rights are real and exercisable — not just listed for show.

plusph11 does not knowingly collect personal data from persons under 21 years of age. The platform is strictly for adults who meet the minimum age requirement under Philippine gaming regulations.

Age verification is a mandatory part of the plusph11 account registration and verification process. If plusph11 discovers that personal data has been collected from a person who does not meet the age requirement, that account will be closed immediately and the data deleted or retained only to the extent required to comply with legal obligations related to the underage access.

If you are a parent or guardian and believe that a minor has created an account with plusph11, please contact support immediately at support@plusph11.best with details so we can investigate and take prompt action.

plusph11 may update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or our data handling practices. When this happens, the updated Policy will be published on this page with a revised "last updated" date at the top.

For significant changes — particularly those that affect how your data is used or your rights under this Policy — plusph11 will notify registered users by sending an email to the address associated with their account. You are encouraged to review this page periodically so that you remain informed about how plusph11 handles your personal data.

Continued use of the plusph11 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms, provided the changes have been communicated to you as described above.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how plusph11 handles your personal data, please get in touch through the following channel: